At PL Beauty House, we strive to deliver your orders in a timely and efficient manner. Please read our shipping policy carefully to understand how we process and ship your orders.

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1. Processing Time

• Order Processing: All orders are typically processed within 1-2 business days of receiving the order. Business days are Monday through Friday, excluding weekends and public holidays.

• Order Confirmation: You will receive an order confirmation email shortly after placing your order. Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

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2. Shipping Methods & Delivery Times

We offer various shipping methods to ensure that your order reaches you safely and promptly. Shipping times may vary based on the destination and shipping method selected during checkout.

• FREE Standard Shipping:
  Estimated delivery time: 5-8 business days
  Available for orders within Canada & USA.
  Cost: (FREE for orders more than $200)

• Standard Shipping:
  Estimated delivery time: 5-7 business days
  Available for domestic orders within Canada.
  Cost: $15

• Expedited Shipping:
  Estimated delivery time: 3-5 business days
  Available for domestic orders within Canada.
  Cost: $20

• Express Shipping:
  Estimated delivery time: 1-3 business days
  Available for domestic orders within Canada.
  Cost: $25

• Overnight Shipping: 
  Estimated delivery time: Next business day
  Available for domestic orders within Canada.
  Cost: $50

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Note: Delivery times may vary depending on factors such as weather conditions, carrier delays, or the accuracy of the delivery address. PL Beauty House cannot guarantee specific delivery times, but we will do our best to get your order to you as quickly as possible.

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3. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order, the destination, and the selected shipping method.

PL Beauty House offers FREE standard shipping on orders over $200 CAD (before taxes) within Canada & $200 USD (before taxes) within the USA.

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4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your order's progress via the carrier's website. If you do not receive a tracking number within 2 business days of your shipment confirmation, please contact us.

 

5. Damaged or Lost Packages

• Damaged Packages: If your order arrives damaged, please contact us immediately at Info@PLBeautyHouse.com or (905) 360-1310, providing your order number and photos of the damage. We will assist you in resolving the issue.

• Lost Packages: If your package is lost in transit, we will work with the carrier to investigate and resolve the issue. PL Beauty House is not responsible for lost or stolen packages once they have been delivered. However, if you experience issues with a lost package, please contact us, and we will assist you in the claim process.

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6. Address Accuracy

Please ensure that the shipping address provided during checkout is accurate. PL Beauty House is not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If you realize there is an error with your address, please contact us immediately, and we will do our best to update it before shipment.

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7. Returns & Exchanges

For information about our return and exchange policies, please refer to our Return & Exchange Policy page. Please note that shipping charges are non-refundable, and customers are responsible for return shipping costs unless the product is defective or damaged.

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8. Contact Us

If you have any questions or concerns about your order, shipping methods, or delivery times, please do not hesitate to contact us.